| Administration & Establishment |
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The Administration & Establishment Wing of the Inland Waterways Authority of India (IWAI) is responsible for overseeing human resources, administrative governance, organisational policies, employee welfare, internal controls and statutory compliance across the Authority.
It supports the effective functioning of IWAI by administering recruitment, establishment matters, staff benefits, discipline, grievance redressal, Right to Information (RTI) processes, delegation of powers and empanelment of partner institutions such as hospitals. The wing ensures that administrative systems align with Government of India guidelines, regulatory requirements and public service standards, enabling the Authority to execute its mandate for developing and regulating National Waterways.
| Key Functions of the Wing |
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| Function Area | Description |
| Human Resource Management | Manage recruitment, promotions, postings, establishment records and delegation of administrative powers to ensure efficiency in staffing and governance. |
| Employee Welfare & Benefits | Oversee welfare schemes including pension, medical reimbursement, empanelled hospitals and other employee support programmes for serving and retired staff. |
| Policy & Administrative Framework | Formulate internal policies, implement various administrative directives and manage execution of citizen‑centric frameworks such as the Citizen Charter and delegation of powers. |
| Discipline, RTI & Grievance Redressal | Administer disciplinary matters, Right to Information (RTI) requests, public grievances and ensure transparent access to information in accordance with statutory obligations. |
| Compliance and Statutory Controls | Ensure compliance with Government of India administrative guidelines, service rules, vigilance norms and internal audit/controls. |
| Awareness & Prevention of Workplace Harassment | Implement initiatives related to women’s safety, Prevention of Sexual Harassment (POSH) and foster a safe and inclusive work environment. |
| Legal | Handles legal matters of IWAI including vetting of agreements, contracts, MoUs and policy documents, coordination of litigation and arbitration, provision of legal opinions, and ensuring compliance with applicable laws, rules and Government of India directives. |
| Hindi | Implements the Government of India’s Official Language Policy in accordance with the Official Languages Act, 1963, promoting progressive use of Hindi in official work. Oversees translation, documentation, website content, TOLIC coordination, Hindi workshops and periodic compliance reporting across IWAI. |
| Information Technology (IT) | Information Technology (IT) Support & Systems Provides IT infrastructure, application support and digital enablement for IWAI offices and projects. Manages internal IT systems, networks, hardware, cybersecurity measures and user support, and facilitates implementation of e-Governance initiatives, portals and digital workflows in alignment with Government of India IT and data security guidelines. |
| Policies, Services and Support Frameworks |
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The Administration & Establishment Wing administers specific programmes and frameworks that support IWAI employees, stakeholders and citizens:
| Policies/ Services/ Support | Purpose / Description |
| Reservation Rosters / Reservation Registers | Maintains and updates reservation rosters and registers in compliance with Government of India reservation policies and guidelines for SC, ST, OBC and other notified categories. Ensures transparency, statutory compliance and equitable representation in recruitment, promotion and service matters within IWAI, and facilitates audit, inspection and reporting by competent authorities. |
| Empanelled IWAI Hospitals | IWAI maintains a network of empaneled hospitals where serving and retired employees and their dependent beneficiaries can access medical treatment at established rates. |
| Pension & Retirement Benefits | The wing manages pension eligibility, processing, retiree benefits and associated administrative procedures in coordination with the Finance Wing and Government of India pension rules. |
| Medical Reimbursement & Guidelines | Oversee policies for medical reimbursement, entitlement rules and guidelines for medical care, including facilities available to retired and retiring IWAI personnel. |
| RTI & Public Grievances | Facilitate transparency and accountability by processing RTI applications, handling public grievances, publishing information proactively and ensuring access to information under the RTI Act. |
| Delegation of Powers & Citizen Charter | Implement delegation of administrative powers for efficient decision‑making, and publish a Citizen Charter to outline service standards, timelines and complaint mechanisms for stakeholders. |
| Workplace Safety & POSH Compliance | Administer policies related to the prevention of sexual harassment at the workplace and ensure mechanisms for redressal in accordance with Government of India guidelines. |
| Downloads |
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| Delegation of Power |
| Pension |
| Guidelines |
| Forms |
| Empanelment of Hospitals |